Trustee of the Board of Citizens Advice East End

Job Title: Trustee of the Board of Citizens Advice East End
Contract Type: Permanent
Location: East London
Salary: £0.00 - Voluntary role
Reference: J58186
Contact Name: Eleanor Urben
Contact Email:
Job Published: June 04, 2018 12:59

Job Description

About the organisation

East End CAB provides independent advice services to people who live, work or study in Hackney, Tower Hamlets and Newham. These three London boroughs combine areas of affluence with areas of extreme deprivation and their populations have an ever growing need for advice and assistance with issues such as welfare benefits, debt, housing and financial inclusion.

About the role

We are looking to appoint people who have the capacity to make a significant contribution, with leadership and enthusiasm to develop our advice services.

The Trustees form the Board of Directors of East End Citizens Advice Bureaux (EECABx or Citizens Advice East End).  The Trustees’ terms of office are three years with the opportunity to serve for further terms of three years. As a Trustee of EECABx, you will be central to helping to make decisions about how we ensure our work responds to the needs of the local communities, makes the best use of the resources we have available, and ensure our services are always of the highest quality. You will be working with a team of experienced Trustees alongside our experienced Chief Executive, Senior Management Team, staff and volunteers. You will have the opportunity to develop your skills in governance and leadership, engage with staff and volunteers and be involved in influencing change at a strategic level, and make a real difference to the lives of people across Hackney, Tower Hamlets and Newham.  You will on occasion act as an ambassador for the organisation and attend appropriate meetings and events with funders, local councillors and MPs and organisations across the public, private and voluntary sector.

We need Trustees to who have the capacity to make an active contribution to the organisation. You will need to make time available in the first three months to undertake a full induction to gain an understanding of the full range of services provided by EECABx, the challenges faced by our users and how the service is resourced and managed. Trustees are expected to attend all Board meetings (up to 3 hours duration), reading the papers in advance and being prepared to contribute to the strategy, discussion and decision making. Each Trustee is expected to be part of one of the Sub-Committees, which will meet each quarter, or have an individual supporting portfolio.  We also expect Trustees through the year to attend a small number of daytime and evening conferences and/or meetings including events hosted by Citizens Advice.

The advice sector is facing unprecedented challenges, associated with increasing demand for services and ever more restricted funding.  Your help and work as trustee will enable us to meet these challenges, steer the organisation forward and make a real, positive, difference to the lives of our clients.

Person specification

We are looking for people who offer some of the following:

  • Experience in senior management roles
  • Knowledge or understanding of the legal and advice sector
  • Empathy and commitment to the mission and objectives of EECABx
  • Willingness to put time and effort into the role of Trustee
  • Understanding and acceptance of legal duties, responsibilities and liabilities of trusteeship
  • Excellent communication and interpersonal skills
  • Experience of strategic development and planning
  • Experience of fundraising and income generation in the third sector
  • Senior HR / employment law expertise
  • Understanding of Charity finance and SORP
  • Experience of audit and risk management
  • Understanding of how to market and raise the profile of third sector organisations

We are particularly seeking people with knowledge, skills and experience in any one or more of the following areas:

  • Knowledge of Tower Hamlets
  • Social policy and campaigns
  • Marketing and communication including digital
  • IT

We also welcome people with knowledge, skills and experience in any of the following areas:  advice and legal services, income generation in the charity sector, HR, and measuring impact.

We welcome applications from residents of the three boroughs and surrounding boroughs irrespective of ethnicity, race, nationality, disability, age, religion or belief, gender and sexual orientation. These roles are voluntary and unpaid but reasonable expenses will be reimbursed.  

You may be in full time work looking to broaden your commitments and help the community, on a break from employment, working part-time or retired.

We would also particularly encourage applicants based in Tower Hamlets and any applicants looking to take a Treasurer or Chair position within the foreseeable future.

Time commitment

The Trustees hold a minimum of four Board meetings each year and in addition one ‘business planning/ strategic session’. There are two Management Sub-Committees, which support the Board in the management and governance of the charity. These meet four times a year and trustees are expected to sit on one of these Sub-Committees, or have an individual portfolio supporting a relevant staff member on the Senior Management Team, e.g. IT or social policy.

How to apply

If you have the required skills and enthusiasm we would love to hear from you. To apply please send a letter of application (no more than two sides of A4) showing how you meet the brief, in particular the skills and experience sought.   Please list any Directorships or Trusteeships that you currently hold. The closing date for applications will be 31.07.18. We anticipate interviews following shortly after application and please state your availability for interview in your application.