Client advisor

Job Title: Client advisor
Contract Type: Permanent
Location: Milton Keynes
Salary: Nil but travel costs may be reimbursed depending on circumstances
Reference: MMK2020-1
Contact Name: Martin Ellis
Contact Email:
Job Published: January 06, 2020 13:08

Job Description

We are a small charity offering family, commercial and workplace mediation services in the Milton Keynes area from our offices in CentraL Milton Keynes.

We are looking for a volunteer to help us for up to 18 hours per week, but less hours can be accommodated. The role involves answering queries and taking bookings for clients and potential clients, mostly on the phone but some by email, including explaining the mediation process and taking payment details.

This is a more challenging role than it may appear at first glance. All our clients are going through a difficult time in their lives and so need support right from the first contact with us, but this is clearly particularly so for couples planning to divorce or to separate. Someone with good and varied  life experience would be very suited for this role. You need to be a good listener whilst also being able to manage difficult conversations.

This role will be of interest to maybe a ICAEW member who would like to give something back to their community, maybe after retirement or being available for other reasons.

Please feel free to contact me to ask any questions you may have.